Grayhurst Consulting
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Business Profile

Grayhurst Consulting provides consulting and project management services in IT, with a focus on the continual improvement of IT Service Management. Work is aligned with ITIL principles where appropriate.

Grayhurst Consulting can draw on leading service management consulting and training companies in South Africa, providing clients with a broader base of skills, resources for larger projects, and access to formal training in ITIL.

Skills

The skills I bring to consulting projects are primarily:

Credentials

As well as freelance work, I have worked for IBM in the United Kingdom (1985 - 1994), and in South Africa for Dimension Data (1995 - 2001), Business Connexion, Foster-Melliar, T-Systems, Quintica, Pink Elephant and other consulting and service companies, and have consulted to organisations in many industries in the UK and in South Africa. I have a technical background in data networking and network and systems management.

I hold the ITIL Service Manager qualification and the ISO/IEC 20000 Consultant certification. I have contributed to ITIL in reviewing the book Planning to Implement Service Management.

I have presented to the itSMF conference on a number of occasions, in South Africa and in the UK.


If you believe better IT service management can improve the value of IT in your company, please contact me to talk.

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