Business Profile
Grayhurst Consulting provides consulting and project management services in IT, with a focus on the continual improvement of IT Service Management. Work is aligned with ITIL principles where appropriate.
Grayhurst Consulting can draw on the services of leading service management consulting and training companies, providing clients with a broader base of skills, resources for larger projects, and access to formal training in ITIL.
Skills
The skills I bring to consulting projects are primarily:
- Assessment of current ITSM practices and prioritisation of the areas of greatest need and return;
- Development of processes and procedures;
- Project management of supporting technology implementation and of staff training. In these areas I partner with the management tools vendors and established training providers. I do not specialise in individual products myself or represent any specific supplier;
- Review of results, organisational change and acceptance, ensuring capabilities are embedded in the organisation.
Credentials
As well as freelance work, I have worked in the United Kingdom for IBM, Truphone and HCL, and in South Africa for Dimension Data, Business Connexion, Foster-Melliar, T-Systems, Quintica, Pink Elephant and other consulting and service companies, and have consulted to organisations in many industries in the UK and in South Africa. I have a technical background in data networking and network and systems management.
I am qualified as an ITIL v3 Expert (2011), ITIL Service Manager (1998) and ISO/IEC 20000 Consultant. I have contributed to ITIL in reviewing the book Planning to Implement Service Management. I have presented to the itSMF conference on a number of occasions, in South Africa and in the UK.
If you believe better IT service management can improve the value of IT in your company, please contact me to talk.