Grayhurst Consulting
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Grayhurst Consulting

This is the professional website of Joe Pearson.


I am a consultant specialising in ITIL, IT Service Management (ITSM), service delivery and IT - business alignment, with over 25 years experience in the UK (from 1985) and in South Africa (1995 to 2012).

I deal with process development and improvement, people and organisation management, and supporting tools implementation, with a particular focus on integration and data architecture. I contract directly and through leading service provider and service management consulting organisations in the UK.


This site contains a small amount of older material on ITSM in general. More recent articles can be found at my blog, Deconstructing ITSM.



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